Product Returns & Refund Policy

At Dryon, we care about your experience and want you to be fully satisfied with your purchase. Please review the following policy regarding returns and refunds.

---

Product Returns Policy:

• Damaged or Defective Items
  
  

• • If your item arrives damaged or defective, you must report this within 5 days of delivery.

  • To file a claim, please contact us via Instagram Inbox or Email, and provide the following:

    • Order number

    • Full name, email, and phone number (for verification)

    • Clear images of the damage

  • Once your claim is reviewed and approved, Dryon will provide one of the following options:

    • Replacement: A new product of the same model will be shipped to you, we will cover the shipping fee.

    • Refund: If you prefer a refund instead of a replacement, a full refund will be issued to your original payment method. 

  • If your claim is approved, you will be required to return the damaged product to us before a replacement or refund can be processed.
    
    

  ⚠️ Claims submitted after 5 days of delivery or without required images cannot be approved.

Returning a Damaged Item: 

If your claim is approved, you will be required to return the damaged product to us before a replacement or refund can be processed.

• Please ensure all returned items are securely packaged to avoid further damage during transit.

• Customers are fully responsible for the return shipping fees.

• Returned items must include all original accessories, manuals, and packaging (if applicable). Items missing essential components may be subject to partial refunds or denial of refund.

• We recommend using a tracked shipping service. Dryon is not responsible for items lost in transit.
  
  

Refund Process

• Refunds (once approved) will be processed within 14 business days after the returned product has been received and inspected.

• Refunds will be issued to the original payment method only.

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Important Notes

• Dryon does not accept returns for reasons other than items arriving damaged or defective.

• Products that have been damaged due to misuse, negligence, or modifications are not eligible for return, replacement, or refund.

• This policy applies only to purchases made directly through dryonhk.com. If you purchased Dryon products through an authorized retailer, please contact them directly regarding returns.