產品退貨及退款政策

Dryon 重視您的購物體驗，並希望您對所購買的產品感到滿意。請仔細閱讀以下有關退貨及退款的政策。

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產品退貨政策:

• 損壞或有瑕疵的商品

  
  

  • 如您收到的商品有損壞或瑕疵，您必須於商品送達後7日內向我們提出申報。

  • 如需提出申請，請透過 Instagram 私訊（Inbox） 或電郵聯絡我們，並提供以下資料：

    • 訂單編號
    • 姓名、電郵地址及電話號碼（作核實用途）
    • 清楚顯示商品損壞或瑕疵情況的照片
      
      

  • 當您的申請經審核並獲批准後，Dryon 將提供以下其中一個處理方案：

    • 更換產品： 我們會為您寄出一件相同型號的全新產品，並承擔寄出替換產品的運費。

    • 退款： 如您希望退款而非更換產品，我們將安排全額退款，款項會退回至您原本使用的付款方式。

  • 如您的申請獲批准，您必須先將損壞或有瑕疵的產品退回給我們，我們收到退回產品後方可安排更換或退款。
    
    

  ⚠️  如申請於商品送達超過7日後提出，或未能提供所需照片，申請將不獲受理。

退回損壞或有瑕疵的商品: 

如您的申請獲批准，您必須先將損壞或有瑕疵的產品退回給我們，我們收到退回產品後方可安排更換或退款。

• 請確保退回的商品已妥善及安全包裝，以避免在運送途中進一步受損。

• 退貨運費須由客戶自行承擔。

• 退回的商品必須包括所有原有配件、說明書及包裝。如退回商品缺少重要配件或組件，我們可能只提供部分退款，或拒絕退款申請。

• 我們建議您使用提供貨件追蹤服務的運送方式。對於退貨運送途中遺失的商品，Dryon 恕不承擔任何責任。
  
  

退款處理

• 退款申請獲批准後，我們會於收到並完成檢查退回產品後的14個工作天內處理退款。

• 所有退款只會退回至您原本使用的付款方式。

• 視乎您的銀行或付款服務供應商的處理時間，退款款項可能需要額外時間才會顯示於您的帳戶內。

重要事項

• Dryon 不接受因商品送達時損壞或有瑕疵以外的原因而提出的退貨申請。

• 如產品因不當使用、疏忽、擅自改裝或修改而造成損壞，將不符合退貨、更換產品或退款資格。

• 本政策只適用於直接透過 dryonhk.com 購買的產品。如您透過 Dryon 的授權零售商購買產品，請直接聯絡相關零售商查詢其退貨及退款安排。

Product Returns & Refund Policy

At Dryon, we care about your experience and want you to be fully satisfied with your purchase. Please review the following policy regarding returns and refunds.

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Product Returns Policy:

• Damaged or Defective Items
  
  

• • If your item arrives damaged or defective, you must report this within 7 days of delivery.

  • To file a claim, please contact us via Instagram Inbox or Email, and provide the following:

    • Order number

    • Full name, email, and phone number (for verification)

    • Clear images of the damage

  • Once your claim is reviewed and approved, Dryon will provide one of the following options:

    • Replacement: A new product of the same model will be shipped to you, we will cover the shipping fee.

    • Refund: If you prefer a refund instead of a replacement, a full refund will be issued to your original payment method. 

  • If your claim is approved, you will be required to return the damaged product to us before a replacement or refund can be processed.
    
    

  ⚠️ Claims submitted after 7 days of delivery or without required images cannot be approved.

Returning a Damaged Item: 

If your claim is approved, you will be required to return the damaged product to us before a replacement or refund can be processed.

• Please ensure all returned items are securely packaged to avoid further damage during transit.

• Customers are fully responsible for the return shipping fees.

• Returned items must include all original accessories, manuals, and packaging (if applicable). Items missing essential components may be subject to partial refunds or denial of refund.

• We recommend using a tracked shipping service. Dryon is not responsible for items lost in transit.
  
  

Refund Process

• Refunds (once approved) will be processed within 14 business days after the returned product has been received and inspected.

• Refunds will be issued to the original payment method only.

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Important Notes

• Dryon does not accept returns for reasons other than items arriving damaged or defective.

• Products that have been damaged due to misuse, negligence, or modifications are not eligible for return, replacement, or refund.

• This policy applies only to purchases made directly through dryonhk.com. If you purchased Dryon products through an authorized retailer, please contact them directly regarding returns.